Exhibitor & Sponsor Zone

This page is designed to facilitate your event preparations and help you make the most of your participation. Please do review each section carefully and don’t hesitate to contact us if needed.


e-Bulletin Board

Stand Plans

Visibility & Added Value

Timelines & Checklist

e-Bulletin Board

Click on the tab below which matches your participation type to stay on track with all event updates and to ensure you’re maximizing your participation!





9 July, 2018

Venue Advertising Opportunities

Low in cost but high in terms of visibility to advertise your brand, messaging or strategy in front of our global influential audience, whether a hanging banner, panel or digital screen.  Click here for options (also viewable from the Exhibitor & Sponsor Zone visibility section).

15% discount for Exhibitors & Sponsors!  First-come first-served!

4 July, 2018 Visa information

See https://telecomworld.itu.int/durban-2018/visa-information/

3 July, 2018 Maximise your media presence with our PR Team

Make the most of our ​team for ITU Telecom World 2018 (press.telecom@itu.int), on hand to provide advice on maximising your media presence before and during the event, from distributing press releases, to registering your press officer or organizing a press conference onsite at ITU Telecom World 2018.

Contact our  PR manager Lucy George (lucy.george@itu.int) to find opportunities for interviews and articles for your spokespeople before or during the event.​

2 July, 2018 Make sure your staff and guests are registered!

The designated focal point administering access pass quotas (as listed in your contract annex) for your stand/pavilion personnel and guests will receive in the next few days an automated email from noreply@itu.int. The email will provide short guidelines on how to administer your benefit quota through the Group Administration Page.

The Registration FAQ will hopefully answer any questions you may have, otherwise, do not hesitate to contact the helpdesk between 09:00 and 17:00 CET Mon – Fri on registration.telecom@itu.int / tel: +41 22 730 5680.


  • You are encouraged to allocate the passes as soon as possible, urging your staff and guests to register without delay.
  • You are also strongly recommended not to register your staff or guests on their behalf, as everyone must accept the terms and conditions which include reference to the sharing of personal information. Some of your staff and guests may also already have an ITU user account if they have attended a previous ITU Telecom or other ITU event.

Bulk discount on additional access passes!
Can be purchased online at the registration page, noting a 25% discount for the purchase of 5 or more Executive and Forum passes in any combination until 5 September 2018, 23h59 CET (Forum pass for South African Nationals and Exhibition pass excluded).  Contact registration.telecom@itu.int if interested.

Access pass upgrades
You may also consider upgrading your current access pass for greater access to additional Forum & Networking opportunities, by simply paying the additional cost of the upgraded pass. For such upgrades, contact registration.telecom@itu.int to proceed.

28 June, 2018

Leverage your presence via the Marketing Toolkit!

Spread the word on your participation at ITU Telecom World 2018, engage an audience online and drive traffic to your booth with our Marketing Toolkit – https://telecomworld.itu.int/toolkit/

Opportunities include:

  • Event logo for all elements of your promotional campaign.
  • Event banners to customize with your stand number and a short text on what to discover on your booth – upload to your homepage or dedicated ITU Telecom World 2018 microsite, and embed in your signature, e-newsletters and social media.
  • Promotional blurbs for websites, blogs, e-newsletters, social media – don’t forget to add #ITUWORLD and @ITU to reach an even bigger audience.
  • Marketing tips to create a short video for social media platforms, develop onsite promotional giveaways, get prepared for quick follow-up on captured leads and more!

For more ideas on promoting your presence, see https://telecomworld.itu.int/exhibitor-sponsor-zone/#visibility or contact your account manager with your participation plans.

Start spreading the word about your participation in ITU Telecom World 2018 today!

25 June, 2018

Exhibitor & Sponsor listing now available!

Click here to search the current Exhibitors and Sponsors listing. The list will grow from now until the event, so do check back regularly. If your participation profile is empty it’s because we haven't yet received it – please submit as soon as possible via https://telecomworld.itu.int/exhibitor-sponsor-zone/exhibitor-sponsor-listing/ to ensure maximum visibility!

7 June, 2018

Event Programme now live!

See https://telecomworld.itu.int/2018-event/programme/ for all the details on ITU Telecom World 2018’s Forum keynotes, panel debates, Ministerial Roundtables and more, all on the theme ‘Innovation for smarter digital development’.  A wide range of networking events are also scheduled to help you connect with the right people from across the ICT ecosystem.

The Call for Nominations has officially closed, but we are still considering late entries -  so if you're looking to share your thought-leadership, submit your nomination without delay at https://telecomworld.itu.int/take-part-2018/call-for-speakers/

Stand Plans


Raw space clients

Engaging your standbuilder: request design quotes from the standbuilder of your choice.

Recommended: to broaden your options, obtain several design quotes on which to base your final selection. Contact us for a list of non-official standbuilders. Alternatively, the official Event Contractor will be appointed in July. Send the information below to potential standbuilders to enable them to revert with a design that fits as accurately as possible to your expectations.

  • Floor plan highlighting your location (sent to you by your account manager)
  • Venue construction regulations
  • Venue contractor safety regulations & safety requirements
  • ITU design & construction regulations
  • Your construction budget
  • Your list of requirements – consider the following:
    • Demo area indicating number of showcase pods/stands for your independent SMEs, start-ups, telcos etc.
    • Reception
    • Meeting room
    • Seminar area (e.g. for pitches/presentations)
    • Lounge / hospitality area
    • Kitchen
    • Storage (lockable)
    • Furniture and accessories
    • Audiovisual equipment
    • Branding requirements
    • Carpet colour (with/without raised platform)
    • Walls (indicate on which sides of your rental space)

Note that utility services such as power, cleaning and water can be ordered via the Online Technical Manual available in July.

Submission of stand plans for approval

All raw space stand plans must be approved by ITU’s appointed contractor in collaboration with the Venue by a deadline to be posted here by July. Guidelines, construction regulations, the Deposit Against Damages Form and the Contractor Registration Form will be available in July in the Online Technical Manual for exhibitors and their contractors.

Turnkey client guidelines

Once appointed in July, the official turnkey provider will send a layout proposal to each turnkey client, with specifications for any branding requirements. The deadline to revert to the turnkey provider with final requirements will be posted here in July.

In case of non-compliance by the Exhibitor with such deadline, neither ITU, nor the contractor nor any other third party shall be responsible for any elements of the requirements which are not provided and a default solution shall be installed in lieu of such elements and/or requirements. Customization of any elements not included in the Contract Annex A must be discussed directly with the contractor; and additional expenses of customization are to be born entirely by the Exhibitor and paid directly to the contractor.

Note that any additional goods/services (e.g. plants, extra AV, furniture or furnishings, as well as catering, security etc.) can be ordered via the Online Technical Manual available at the end of in July.

Online Technical Manual & ordering

Available in July, the Online Technical Manual contains all necessary information to assist your smooth set-up and a successful event, including stand plan submission guidelines, regulations, key dates and deadlines, useful contacts, freight instructions, as well as order forms for furniture, electrical items, audio-visual equipment, plants etc.

Key dates & deadlines

Contacts: organizer, venue & official service providers

General enquiries
Tel: +41 (022) 730 6161

Operations, logistics, site visits
Tel: +41 (022) 730 6341/6127

Financial issues
Tel: +41 (022) 730 5063

Venue contacts

Durban ICC
Physical address:
45 Bram Fisher Road, Durban, 4001
South Africa

Postal address:
PO Box 155, Durban, 4000
South Africa

Tel. +27 31 360 1000
Fax: +27 31 360 1005
Website: https://icc.co.za/
E-mail: sales@icc.co.za

Venue & exhibition plans

Access pass benefit quota and participant registration

All participants must be registered for a valid Event access pass!

  • Access pass allocation: Exhibitor & Sponsor focal points responsible for administering their benefit quota of passes will send individual registration codes via the Group Administration Page to their onsite personnel and guests.
  • Registration: Once individuals have registered, they will receive a Registration Confirmation by email for onsite badge pick-up. Registering staff or guests on their behalf is not encouraged, as everyone must accept the terms and conditions which include reference to the sharing of personal information.
  • Badge collection: registered participants must individually (as a photo will be taken for the badge) present the Registration Confirmation along with a valid photo ID at the Fast Track desks located in the Coast of Dreams building (follow directional signage!). Desks will be open at the following times:

08 September:            14:00-18:00
09 to 12 September:   08:30-18:00
13 September:            08:30-14:00

  • Hall access prior to the opening of onsite registration: Exhibitors requiring hall access prior to the opening of onsite registration can request a Contractor pass via the Online Technical Manual available in July.
  • Bulk discount on additional access passes: access passes can be purchased online at the registration page. Take advantage of a 25% discount for the purchase of 5 or more Executive of Forum passes in any combination up until 5 September 2018, 23h59 CET (Forum pass for South African Nationals and Exhibition pass excluded).
  • Upgrades: possible for greater access to additional Forum and networking opportunities – pass holders will be charged the difference in value. Contact registration.telecom@itu.int
  • Registration FAQ: will hopefully answer any questions, otherwise, the helpdesk is on stand-by between 09:00 and 17:00 CET Mon – Fri on registration.telecom@itu.int / tel: +41 22 730 5680.
  • Queries regarding quotas: indicated in the Exhibitor/Sponsor contract – contact us if needed.

    Visibility & Added Value


    Exhibitors & sponsors online visibility

    Stand details, company information and contacts for exhibitors, partners and sponsors at ITU Telecom World 2018 are available here, and will also be in the event app from August.

    Please fill in the form to submit your organization’s participation profile to highlight your presence and drive traffic to your stand.

    Make sure you engage with your audience by including details on what attendees can do, see, discuss and find out about on your stand. Include contact details and the option to set up a meeting with your representative on the stand.

    Marketing toolkit

    Engage an audience and make sure you take advantage of the many opportunities available to get real value from your participation by promoting your stand, activities, the event and your presence before, during and after the event.

    You are particularly encouraged to use the following elements of the Marketing Toolkit to promote your presence to both existing and prospective clients:

    • Web banner: upload to your homepage or dedicated ITU Telecom World 2018 microsite
    • Guest e-invitation: for your own mailings to make sure your existing and prospective clients know how to find you and what you’re up to at the event. Don’t forget to embed a code to one of your complimentary Exhibition passes from your user account (available at the end of June).
    • Event logo: for inclusion in all elements of your participation’s promotional campaign.
    • Social media: post promotional blurbs and relevant content on your social media pages.​

    Office/Hospitality Suite rental

    Add further value to your onsite experience by booking a fully-equipped office or hospitality suite – find out more here or contact us for details and the booking form. Exhibitors and Sponsors are entitled to a 10% discount on standard rates. Available on a first-come first-served basis.

    Sponsorship opportunities

    Extend your presence beyond the exhibition through one of our exceptional sponsorship opportunities to engage with our highly influential audience.

    View our Sponsorship Brochure for all options and contact us for a proposal that matches your event interests and objectives.

    Venue advertising opportunities

    Make the most of the global spotlight on your company, organization or country at ITU Telecom World 2018 by advertising your brand, messaging or strategy in front of our influential international audience at the impressive Durban ICC venue. A limited number of opportunities are available in a range of prime locations both inside and outside the venue on a first-come first-served basis. From digital screens to external welcome banners or internal hanging banners, make your presence at ITU Telecom World 2018 really count.

    For more information on all opportunities please see Advertising Opportunities – and contact us directly at participate.telecom@itu.int to confirm your booking.

    Contact facilitation service

    Our Contact Facilitation Service can help you to benefit fully from the valuable networking opportunities our high-profile international audience offers. If you have difficulty in contacting an event participant in the app, simply send an email to incontact.telecom@itu.int, providing the name of the participant or delegation you would like to get in touch with and a brief description of the meeting topic. We will do our best to connect you directly and assist in renting a meeting room as necessary.

    Business matchmaking service

    Target the connections that matter to you at ITU Telecom World 2018 with our professional B2B and B2G matchmaking service, making networking with key industry decision-takers and policy-makers direct and simple. All companies or organizations exhibiting, sponsoring or taking part as a national delegation at the Event may make use of the service. More details will be available here soon.

    ITU Telecom World Awards

    The ITU Telecom World 2018 Awards recognizing innovative ICT solutions with social impact will be presented in a range of categories at the event. Applications are now open and you are encouraged to apply to gain UN recognition, global visibility and great partnership and business opportunities. See the Awards webpage for more details.

    Event mobile app

    Make the most of the event app, available in August, as a powerful promotional tool and very popular opportunity to network and interact with other participants before, during and after the event. You can use the app to post details, information and images on your event preparation, presence and projects, as well as updating your status, uploading photos, commenting on and reviewing forum sessions or the exhibition experience. The app is also the perfect way to contact other participants directly, search speakers, sessions, sponsors and exhibitors or explore the full event calendar.

    Promoting your presence

    Make the most of the powerful international audience at ITU Telecom World 2018. Our Marketing Communications team would love to hear your plans, news and announcements. As a first step, define what you would like to highlight at our event. This could be, for example, new elements of your national ICT plan,  product launches, National Pavilion SME pitching sessions, a major new business contract or media materials you would like to share with an international audience.

    Our PR team for ITU Telecom World 2018 (press.telecom@itu.int) can then provide advice on how to maximize your media presence before and during the event, including help in distributing press releases, registering a press officer accompanying your delegation, and organizing a press conference onsite at the event.

    In addition, PR manager Lucy George (lucy.george@itu.int) can find opportunities for interviews and articles if you have spokespeople available before or during the Event.​

    Html promotion: Where possible, we would be delighted to highlight any exciting news and announcements you are planning in one of our pre-event htmls, so please do let us know if you have any news you plan to announce the event at sarah.maunder@itu.int. Key news and announcements are also covered each day during the event in our Daily Highlights (please note ITU reserves final rights on html content). Contact us about sponsorship and advertising opportunities for greater visibility in our event promotions!

    Social media: Tweet about your participation at ITU Telecom World 2018 before, during and after the event. Build excitement about who will be attending from your organization, what they will be talking about or what highlights can be seen on your stand. Use the #ITUWORLD when talking about the event – and mention @ITU to reach a bigger audience. Or you can share your news via your LinkedIn pages, and follow our LinkedIn event showcase page on LinkedIn for the latest updates, likes and comments.  On Facebook, follow @ITU to get the latest news and updates from ITU and ITU Telecom World, and spread the word on your own pages.

    Blog: As an additional tool to highlight your presence at ITU Telecom World 2018 your country/organization and its technologies, innovations and partnership opportunities, send us a guest blog to be posted on the event website and promoted across our social media platforms. This is a high-profile opportunity to debate topics relevant to the event and your participation from your perspective, outlining your agenda and what you hope to achieve. For more details on publishing your blog, please contact kate.carrara@itu.int.

    Onsite promotion: Plan activities during the four days of ITU Telecom World 2018 to extend the benefits of your participation:

    • Our daily What’s On Tomorrow mail is sent out to all delegates the evening before each day. Contact us to let us know key times, dates and activities and we’ll do our best to ensure your activity gets covered to help build awareness and drive traffic to your stand.
    • An Executive Interview with your Minister or CEO is the ideal platform to bring your key message to event delegates, filmed by ITU’s onsite videographer and shared over ITU’s YouTube channel. Contact us to find out more
    • Hold a contract or signing ceremony, with international visibility and a great photo opportunity in our specially-constructed onsite area. Our onsite PR team are on hand to advise and help guide media to the ceremony.

    Post-event reports

    When planning your post-event reports or other follow-up to your network, make use of our valuable range of resources available immediately after the event. The following documents from ITU Telecom World 2017 will give you an idea of what to expect from us:


    This section lets you know when various information will be available. You will be alerted at each stage by your account manager, but you can also click on each item to learn more now.

    • Access Pass Registration

      Focal point: to administer the access pass quotas listed in your contract, kindly provide the contact details of the person who should receive the Access Passes Group Account. Our system allows only one focal point, who should immediately add noreply@itu.int to their contacts to ensure receipt of important information concerning access pass registration.

    • Visa applications

      Information to guide you with your visa applications (if required) will be published on our Durban webpage

    • Accommodation

      A range of different category hotels and booking details will be published on our Durban webpage

    • Online Technical Manual

      Contains useful contacts, venue/hall plans, freight info, regulations, key dates & deadlines, and the link to place orders for goods and services you may require.

    • Official onsite Freight Handling Agent

      You may use the freight agent of your choice to transfer goods to the event venue; however, upon arrival onsite freight will be handled exclusively by the official onsite freight handling agent. Freight instructions will be provided in the Online Technical Manual available at the end of June.

      • Official Event Contractor

        You may choose the standbuilder of your choice, or our Official Event Contractor. Using our contractor gives you the advantage that you will not be required to submit stand plans for approval, or to provide a deposit against damages.

        Tips on selecting a standbuilder are available in the Stand Plans section above.

      • Official Turnkey/Workstation Provider

        A layout proposal will be sent to you according to the provisions in your contract, with specifications for any branding requirements.

      • Invite your guests

        Registration codes enabling your guests to benefit from a complimentary Exhibition Pass will be listed in your Access Passes Group Account around the end of June.

      • Event App

        For fully searchable details of the event programme, speakers, sessions, showcases and exhibitors wherever you are, as well as the opportunity to network and interact with other participants before, during and after the event itself.

      • Arrival On-site Guidelines

        To ensure your smooth arrival.


      Available in July 2018.